Smart City 311 is an award-winning app to get any non-emergency services like doctor appointments, complaints, etc. Civilians can also get online certificates. SmartCity 311 application works in sync with the government’s smart city projects and a dedicated team of government officials to resolve the complaints of civilians. Be it related to potholes or garbage, the SmartCity 311 app enables the user to get quick resolution of their complaints. The app contributes to streamlining government services by giving facilities to get birth/death certificates and real-time updates about the city’s public events using fingertips. The SmartCity 311 app also strengthens government technology services by offering the facility to find hospitals and schedule an appointment online along with the city’s map, history, and emergency numbers. A Smart City 311 application can make the city more lovable and livable.